HOME  >>  CUSTOMER SERVICE

Shipping rates and info:
• All domestic orders are shipped via UPS.
• Odin New York currently does not offer international shipping, nor do we ship outside the continental United States (this includes Hawaii and Alaska) through our website. Please contact our stores directly or by emailing us at support@odinnewyork.com for assistance with any purchase.
• FREE Continental U.S. Shipping  (*We are not responsible for shipping costs for returned or exchanged merchandise).
• Orders are not delivered on the weekends or federal holidays.
• Orders are processed Monday through Friday excluding holidays.
• Orders received on weekend days, holidays and after 1 pm EST will begin processing the next business day.
• All orders are processed from Manhattan, New York.
• All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
• All prices are listed in US dollars.
• We do not offer shipping to P.O. boxes or APO/FPO addresses


Cancellations, exchanges and returns:
• Customers must contact Odin New York before returning any item.
• All exchanges and returns must be made within fourteen days of receipt. Orders returned within fourteen days are eligible for a refund. Merchandise must be returned with the original receipt, all original tags attached, unwashed, and unaltered.
• Fragrances, bath and body, and grooming products are not refundable.
• Refunds will be credited to the same credit card that was used for the original purchase.
• Shipping and handling costs are not refundable.
• We will not accept COD return parcels.
• The return shipping costs are the responsibility of the purchaser unless otherwise agreed to by Odin New York.
• We reserve the right to refuse receipt of a return and deny a refund or store credit. We will not be responsible for lost return parcels therefore we suggest taking out appropriate insurance on any return.
• All sale items are final sale and garments are sold as is.
• Customers can return or exchange to an Odin New York store.

To request an exchange or return, please contact:
support@odinnewyork.com or 212.966.0026


Payment options:

• We accept major credit cards: Mastercard, Visa and American Express.  We do not currently accept payment by check, money order or PayPal.

Pricing, taxes and duty:
• Clothing items sold are subject to New York State sales tax if the order is shipped within New York State. All accessories and jewelry are subject to sales tax. There is no sales tax on gift card purchases. The New York State sales tax is 8.875% for items $110 and over /  4.375% under $110